Frequently Asked Questions

You have to write in within 30 days after receiving your order.

If you’d like to exchange the item, please email us at support@thronenewyork.com with a brief explanation of the reason. We’ll be happy to process the exchange for you.

If you’ve changed your mind after placing an order, no worries! We can cancel it for you, as long as it hasn’t been shipped yet. Please contact us as soon as possible. If the order has already shipped, you’ll need to go through the return process.

Yes, absolutely! Once your order has shipped, we’ll send you a tracking number via email so you can easily track its progress until it arrives.